Delete directly in the app.
If you can sign in, you can start deletion in Ash & Tell:
- Open the app and sign in to the account you want to delete.
- Open the You tab or Profile & settings.
- Select Delete account, read the confirmation and confirm.
The app removes your sign-in identity and active cloud journal, photos, saved locations and review answers. This device's account journal is also erased. A private server recovery archive is retained without automatic expiry; see below before confirming. Uninstalling the app alone does not request deletion of a cloud account.
Request deletion without the app.
You can request account deletion without downloading or reinstalling Ash & Tell. Email support@ashandtell.com with the subject Ash & Tell account deletion request, preferably from the account's email address.
Include the account email and say that you want the account and associated data deleted. The form below prepares that message for you. We need to verify ownership before deleting private account data; we may ask you to complete verification through your account email.
What is removed, and what may remain.
Deletion covers your live authentication identity, account-linked journal entries, synced cigar photos, saved entry locations and review answers. Limited content-free sync markers can remain to prevent old devices from restoring deleted content.
Private server archives retain available account details, synced journal records, photos, locations and review answers for recovery, with no automatic expiry. Only authorized server operators can access these copies. For permanent removal of archived personal data, email support and explicitly request permanent archive deletion; we verify ownership and process the request according to applicable privacy rights. Separate recovery backups follow the seven-day rotation described in the Privacy Policy. Copies on offline devices may remain until those devices reconnect or their local data is removed.
In-app deletion starts when you confirm. Email requests are handled after ownership is verified. We will explain any additional steps or applicable retention in our response. Please do not send passwords, verification codes or identity documents in your initial request.
A guest journal is different.
A guest journal is stored on the original device rather than in a cloud account. Delete entries on that device or remove its app data to remove guest-only content. Signing out of a synced account or uninstalling the app is not a substitute for deleting that account.
If you need help identifying the right account or removing a particular record, contact support.