A person, on the other side.
For app help, sign-in problems, privacy questions or an incorrect AI result, write to us. Include your device model, operating-system version, app version and a short description of what happened. A screenshot may help; remove private information you do not want to share.
GET IN TOUCH
Please contact us from the email address associated with your account. Never send your password or verification codes.
Write an emailA few useful answers.
Can I use the journal without an account?
Yes. Choose Continue as guest. Guest journal content stays on that device. AI recognition still needs a network connection and sends the framed image or typed cigar name to our service and Google Gemini.
How do I restore my journal on another phone?
Sign in to the same account. Entries and photos that successfully synced can be restored. Unsynced content and guest-only entries cannot be recovered from the server. Keep the original app installed until important content has synced.
Why is scanning unavailable or busy?
Check your connection and retry later. Recognition depends on an external AI service and can reach capacity. Try a clear band inside the frame, or enter a cigar name. Name-based AI lookups also need a connection.
How do reminders work?
When enabled, reminders follow your cigar size. Without a size, the four reviews become available after 7 minutes, 30 minutes, 2 hours and 3 hours. Check both the Reminders preference and the phone's notification settings. Battery and operating-system restrictions can affect timing. An unanswered review can also be opened from the journal.
How do I stop saving a location?
Turn off Save location in Profile & settings, or revoke the location permission in your device settings. The app uses a location fix at capture, without continuous background tracking. Turning the preference off affects future entries; delete an existing record to remove its saved location.
How do I reset my password?
In the current beta, select Forgot password on the sign-in screen and check your account mailbox, including junk folders. Enter the six-digit reset code and your new password in the app. The code expires after 10 minutes. If an older build still asks you to follow a reset link, update the beta first. Never share your password or verification codes.
How do I delete my account?
Open Profile & settings, select Delete account, and confirm. You can also follow the account-deletion page to prepare an email request without reinstalling the app.
Can I report incorrect or inappropriate AI content?
Yes. Email support with the cigar name, an explanation and, if helpful, a screenshot that does not expose unrelated private information. AI output can be inaccurate. Reports sent from this website are handled by email; the page does not claim to submit a report automatically.
Your account and your data.
For data controls, see Privacy choices. For account removal, use Delete account. Our Privacy Policy explains cloud sync, AI processing, operator access and retention.
Some actions require ownership verification. We will not ask you to send your password or verification code in a support email.